FAQ

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The KRUU Photo Booth is a portable photo booth that lets you capture amusing snapshots and print them instantly. Originating from the US, this trend initially involved permanently installed photo booths where people could deposit coins to take multiple pictures. After a few minutes, printed photos served as spontaneous souvenirs. The KRUU Photo Booth, suitable for various events like weddings, corporate gatherings, or birthdays, brings this experience to any occasion, making it a perfect addition to your celebrations.

Checking the availability of a photo booth for your desired event date is easy. Just click on the "check your desired date" button below. If the photo booth is available, you'll get an email notification. At this point, we'll reserve the photo booth for you for three (3) hours at no cost. To confirm the reservation and proceed with a booking, simply click on the "Book" button in the email.

Yes. Please contact our support department via e-mail: support-us@kruu.com.

Once you've made a booking, you have the next seven (7) days to complete the payment for the photo booth.

Our team currently consists of 65 full-time employees who are also involved in the manufacturing and renting of our KRUU Photo Booth. We have already rented thousands of photo booths and would be extremely excited if you decide to rent one, too. Should you have any questions, then please contact our customer support.

So that you don't have to deal with annoying paperwork in the event of damage after your party, we recommend that you book our photobooth insurance. Insurance covers damage to the device occurring during the event as a result of proper use in accordance with KRUU provisions. The deductible is $100. The Premium Package includes Photobooth insurance at no extra cost.

Our photo booth is only made for indoor events. It must be ensured that the operating temperature, particularly for the printer, is between 50°F-100°F under normal conditions. The photo booth must never be subject to direct sunlight (particularly in the summertime), since this might cause the operating temperature to exceed 100°F. Particularly on cold and moist days (recommended humidity range 30–80 %), the printer is not operational. For this reason, the photo booth can particularly only be used in heated rooms during the winter months. In addition, the operating temperatures (+/- a few degrees) apply to almost all printers.

KRUU does not deliver to islands at this time. Our services are available throughout the continental US, which excludes Alaska, Hawaii, Puerto Rico, and other US territories.

You can rent our photo booth for your event from 349,00 USD including shipping and various photo booth props (subject to sales tax, varies by state). Your photos will be available in our app after your event. There is no time limit for using the photo booth on the day of the event. The photo booth is equipped with a reflex camera or a similar camera, touch screen, super flash and optionally a photo printer or a high-speed printer.

The photo booth will be shipped to arrive 1-3 days before your event, and you can check the exact delivery date in your customer portal. It's recommended to have the photo booth sent directly to your home, allowing you to test its functionality in a relaxed environment. The shipping, handled by UPS, is already included in the price. Please note that in exceptional cases, the delivery might occur earlier than the usual 1-3 days. You will receive a tracking number via email to monitor the delivery at any time.

Each photo booth that exits our warehouse is set-up, tested and individually configured. After the return of the photo booth, we need sufficient time to recalibrate it for the next event. So that every customer receives their photo booth on time, we are unable to send the photo booth a day sooner or later than planned. For details about prepaid packages for additional days, please feel free to reach out to us via email at support-us@kruu.com.

Yes, fun paper props are included with the KRUU Photo Booth, so that each of your guests will find something they like. The practical paper accessories do not need to be returned after use. If you have your own ideas and props, you are of course welcome to use them.

The photo booth does not come with a background system. However, this also isn’t necessary. A simple wall is sufficient as a background. We recommend placing the photo booth against the wall and not to have it extend into a room. However, if you still need a background system, you can find a wide range of them on the Internet.

The photo booth must always be returned on the first working day after your event. You can choose via your customer portal whether the parcel should be collected from your desired location or whether you would prefer to drop it off yourself at a UPS shop. Collection: The KRUU photo booth will be collected from your desired location on the first working day between 8 am and 6 pm after your event. Drop-off at a parcel shop: The parcel must be dropped off at any UPS drop-off point by 12 noon on the first working day after your event.

Setting up and taking down the photo booth is quick and easy, and you can do it in just a few minutes. We'll provide clear instructions for both the setup and dismantling processes. If you have any questions, we're here to help. Setting up the photo booth is straightforward, and even if you're not tech-savvy, you should have no trouble. Following the instructions, you can set up the photo booth in under five minutes.

For the best results, position the photo booth at least one meter away from the people being photographed. You can adjust the distance as needed. The photo booth is compact and space-saving, requiring only proximity to two electrical outlets for setup.

Operating the photo booth doesn't demand technical expertise as the setup is straightforward. Detailed instructions in our package cover everything you need. If you encounter any issues during setup, we're here to assist you.

Setting up and taking down the photo booth is a breeze and can be done in just a few minutes. We'll provide you with clear instructions for both setup and dismantling, and we're here to help if you have any questions. From our experience, even those not tech-savvy should find the setup easy. Following the instructions, you should be able to set up the photo booth in under five minutes.

The option for single photos at your event is exclusively part of the KRUU Premium package. With this package, you have the flexibility to switch between single photo and collage printing on-site. If you've already booked the photo booth, upgrading is hassle-free with an additional fee. Just provide the details in your customer portal up to 7 days before the photo booth is dispatched. Additionally, for those looking to create a custom design, you can download a template with all the necessary information from your client portal.

In your customer portal, we will present you with a selection of possible designs from which you can make your individual selection. Of course, you can also upload your own individual design in your customer portal.

After the first shot, you'll see a preview of your saved photo in the form of a collage. Tap the camera icon to take the next snap. The countdown starts once more and the shutter will trigger automatically. After it is taken, you can use the photo filters again. Go on to the next shot or delete the picture if you don't like it. Perform this procedure repeatedly until the final image for the collage is taken. Keep in mind that the KRUU Photo Booth will always show you and your guests how many pictures need to be taken to complete each fun collage.

When you book the photo booth Basic or photo booth Premium, you automatically receive our print flat rate for unlimited prints. So you don't have to worry about running out of paper during your party. We include enough paper for over 20 hours of photo booth fun. And don't worry, so far no one has managed to use up the material ;).

All photos taken will be available for download in a password-protected app after the event.

No, all photos taken will be available for download in a password-protected online gallery after the event. Therefore, no additional storage medium is required. Please do not insert any external storage medium/device (SD card, USB stick, etc.) into the printer or the photo booth.

As soon as the photo booth arrives in our warehouse after your event, all photos will be stored. Within seven days after the return of the photo booth, your photos will be available in the app. There you and your guests can comment, like and download all the photos. You will also receive an email as soon as the photos are available in the app. Your photos will be stored for 3 months.

The printer of the KRUU Photo Booth Premium automatically cuts the pictures apart. With the KRUU Photo Booth Basic, your guests simply cut the printout themselves with scissors.

Instant Pic Download allows you to instantly save pictures from the KRUU Photo Booth to your smartphone gallery. After each picture, a unique QR code appears. Scanning it opens the KRUU app (if installed) and saves the picture. If the app isn’t installed, you’ll be redirected to the App Store. You need the KRUU app, camera access for scanning, an active Wi-Fi connection between the photo booth and your smartphone, and location access. Only with these permissions and this connection can pictures be seamlessly saved to your smartphone gallery. The code is assigned to this exact picture and remains unchanged. If you didn’t use it immediately, open the gallery on the photo booth, select your picture, the QR code will still be displayed, and you can scan it to save the picture to your smartphone gallery.

The KRUU app is your free companion for booking the KRUU photo booth. It allows you to collect all the pictures of your party in one place and offers an online gallery of your photo booth pictures with a comment function and like option. Upload more smartphone pictures of your guests, create and edit a schedule and a guest list. Discover a new dimension in event organization and create unforgettable memories - all in a single, user-friendly app!

With the KRUU app, your event will be even more unforgettable! Easily manage all the pictures from your photo booth and those of your guests in one place. Create and organize your guest list, process confirmations and rejections in no time. With your individually created schedule, you always have the perfect overview of all the important information about your event. Look forward to stress-free planning and more time to enjoy your party!

Get the KRUU app now and immerse yourself in an unforgettable event experience! Our app is available completely free of charge in the Apple App Store and the Google Play Store. Download it now and discover what KRUU has in store for you!

You can release your photos in the app and share them with your guests no later than seven days after the photo booth returns. We will inform you by email as soon as the pictures are available.

Your pictures will be saved in our KRUU app for 3 months and will be available for you to download.

Yes, of course. You can use the KRUU app for all kinds of events. This applies to birthdays, graduation parties, company parties and much more.

If you have any questions or problems with the KRUU app, our dedicated support team is available to help and advise you. Our rating feature gives you the opportunity to rate and share your experiences directly in the app. We look forward to helping you and making your experience with our app even better!

With the Basic package, you will receive a user-friendly and compact thermal printer. The Basic package includes approximately 300 4x6 prints to print on-site at your event. You can choose from 3 or 4 image collage only layouts (no single image prints, no reprints). The Basic printer does require to be refilled every 18 sheets, we send these pre packaged for ease.

Our Premium package comes with a high speed photo printer. Included approximately 300 4x6 prints to print on-site at your event. You can choose from 1-4 image collage layouts. Additional features include: 20-30 seconds per print; Refill every 150 prints; 100 reprints across all pictures. All photos are automatically cut.

The KRUU Photo Booth comes with a 7-inch touchscreen display. This display is used to take all pictures. Use the photo booth display to select whether to save a photo or if you want to take a new one.

We use a modern full HD camera with a high resolution for perfect pictures.

Due to the professional super flash, badly underexposed images are a thing of the past. Using extra lighting in the room is not necessary. The flash creates a soft, indirect light to create a special “Hollywood” style effect.

The photo booth is equipped with a 7-inch touchscreen display. This way it can be easily operated and wired triggers are a thing of the past.

Opt for our Premium Photo Booth if you want to receive your prints in just 19 seconds without frequently changing print materials. The Premium Photo Booth includes a high-speed photo printer for a quick turnaround. It's crucial to note that the printer is a professional device, and after receiving it, you should carefully understand its functioning. Although it may not be the easiest device to operate, our provided instructions make changing the replacement material feasible if you acquaint yourself with the process beforehand.

The KRUU Lite and Basic Photo Booth boxes measure 27x15x14 inches and weighs approx. 36lbs, including the photo booth. The KRUU Premium is shipped in a package with dimensions 39x15x14 inches and weighs approximately 46 lbs.

Photo Booth Setup Instructions & Troubleshooting

Still have questions about setting up your Photo Booth? At KRUU, we have you covered!

Check out our easy-to-use guides below:

Lite Photo Booth Instructions

Basic Photo Booth Instructions

Premium Photo Booth Instructions

Still got questions?

Didn’t find the answers you were looking for? Just send our support team a message.
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(833) 659-4004

support-us@kruu.com

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Monday to Wednesday:
9 AM - 5 PM EST

Thursday and Friday:
9 AM - 9 PM EST

Saturday and Sunday:
2 PM - 9 PM EST