FAQ

Got another question you can't find the answer for? Reach out and a member of our Customer Care team will help!

The KRUU Photo Booth is an all-inclusive DIY open air photo booth rental that lets you capture fun moments and, depending on your package, print them instantly on the spot. Suitable for any type of event, from weddings and corporate gatherings to birthdays and religious celebrations, KRUU makes it easy to create lasting memories no matter the occasion. Every rental is delivered free to your desired address, sets up in just 5 minutes, and is backed by KRUU's 100% US-based customer care team ready to answer any questions along the way.

By clicking the "Get your price" button, you can quickly find pricing for your event date. If photo booths are available on that day, you will immediately see prices for the three rental package options. Just click "Book Now" to go to the cart and checkout, where you can easily complete your rental booking.

Lite: Digital-Only KRUU Photo Booth without a printer for smaller events. Includes an HD camera, 6 layout options (3-4 images, no single image), online gallery (KRUU App), fun paper props & free UPS shipping & returns. Basic: KRUU Photo Booth with HD camera, Canon Selphy printer & unlimited prints. 12 layout options (no single image), free KRUU app, fun paper props & free UPS shipping & returns. Premium: Fully equipped with HD camera, high-speed printer (100 duplicate reprints, unlimited prints), 32 layout options, on-site layout switching, single image function. Extras: Foot pedal shutter, photo booth insurance included, app gallery, free UPS shipping & returns. Note: Single image prints are exclusive to the Premium package!

Yes, simply contact us via email at support-us@kruu.com. For each extension day, you will receive additional printing material at a significantly low price. If you book the KRUU Premium Package, you can add an extra day for your KRUU Photo Booth during the checkout process.

Payment is required in-full at the time of booking. If you would like to explore pay-by-installment options, KRUU partnered with Klarna and Affirm, which are installment-based payment services designed to make your purchase more convenient.

You are welcome to cancel your rental agreement at any time by providing written notice to KRUU. Refunds are calculated based on the length of your notice period and will be returned to the original form of payment. If you cancel 28 or more days before your rental, a 10% fee applies. For cancellations made 15 to 27 days before the rental, the fee is 50%. If you cancel 7 to 14 days in advance, the fee increases to 80%, and cancellations made within 6 days of the event are subject to a 100% fee. Please let us know if you have any questions or need assistance with your cancellation. Alternatively, you may request a one-time postponement at KRUU’s discretion, provided you notify us in writing at least four weeks before the original date. Postponements are subject to photo booth availability, and any additional costs must be covered by the customer. Please be aware that if you later cancel a postponed booking, a 90% cancellation penalty applies regardless of the timeframe. KRUU also reserves the right to cancel the agreement at any time for any reason with written notice.

Behind the KRUU Photo Booth is the team from KRUU.com. We manufacture and rent out our DIY photo booths ourselves. In business since 2016, and in the US since 2023, KRUU has been a part of more than 250,000 events. KRUU provides a DIY photo booth system that is set up in minutes. If you have any questions, please feel free to contact our US Customer Care team.

To spare you annoying paperwork in case of damage, we recommend opting in for photo booth insurance. It covers damages to the KRUU Photo Booth resulting from proper use ($100 deductible). The insurance is already included in the price of the KRUU Premium Package, but can be added onto any rental package.

The KRUU Photo Booth is not intended for outdoor use. The device is temperature sensitive, as it must operate within a certain range to avoid damage and operate as designed. Additionally, exposure to direct sunlight and/or humidity is guaranteed to damage the product. We strongly advise against outdoor use, even under a pavilion or tent. If you choose to use the Photo Booth outdoors, please be aware that you are 100% responsible for any damages, regardless of insurance or circumstance.

The KRUU Photo Booth currently ships only to the continental US, which excludes Alaska, Hawaii, Guam, Puerto Rico, The U.S. Virgin Islands and the Bahamas.

The KRUU Photo Booth starts at $199 and includes all necessary equipment, paper props, printing materials (excluding the Lite package), and delivery and return shipping with no hidden fees, offered across three self-serve packages designed to fit different event sizes and budgets. All packages are based on a 24-hour rental period centered around the day of your event, rather than being charged by the hour. The Basic packages come with a standard Canon Selphy printer, while the Premium package comes with a professional DNP printer.

We ship the KRUU Photo Booth to arrive 1 to 3 days before your event. You can easily check the estimated delivery date in the customer portal. We recommend having it sent to your home so you can test its functionality ahead of time. Free UPS shipping is included with your order. In rare cases, the delivery may arrive earlier, and if that happens, you will receive a tracking email to keep you updated.

Each KRUU Photo Booth is carefully assembled, tested, and individually configured before it is sent out. When the booth is returned, we need some time to prepare it for the next booking. To ensure that every customer receives their photo booth on time, we are unable to ship it a day earlier or later.

Of course, we include numerous fun paper props with the KRUU Photo Booth. You do not need to return them after use. If you have your own props or ideas, you are welcome to use those as well.

We do not provide backdrops, as many of our customers prefer to use an existing wall or the event space as the background. If you choose to use a backdrop, we recommend a minimum size of 8x8 ft., though the ideal dimensions may vary depending on the placement and setup of the photo booth. For the best photo quality and experience, we recommend guests stand approximately 2–3 feet away from the booth.

Returns are simple! Included in the box is a prepaid UPS return label. All you need to do is drop the Photo Booth off at a UPS Store. The booth must be returned by 11:59 AM on the first business day following your event. You may also schedule a UPS pickup; however, please note that someone must be home between 9:00 AM and 6:00 PM for the pickup and the photo booth shipping box must be visable outside.

Setting up and dismantling the KRUU Photo Booth is super easy. With our detailed instructions (provided in advance via email and as a QR code on the package), the booth is set up and ready to use in minutes, even without technical knowledge. If you have questions during the process, our US-based Customer Care team's happy to help.

For the best experience, we suggest guests stand about 2 to 3 feet away from the photo booth. It is designed to be compact and space-saving, taking up very little floor space. Just make sure to set it up near two electrical outlets for convenient access.

No, You don’t need any technical knowledge to use the KRUU Photo Booth. We include all the important information in our detailed instructions, which we send to you in advance by email and also provide as a QR code on the package. If you have any questions or run into any issues, please don’t hesitate to give us a call—we’re always happy to assist!

If you have any questions or need assistance setting up or using the KRUU Photo Booth, we are here to help you by phone, text or email. Once you complete your booking, you will receive the contact number for our Customer Care team. We offer technical support to ensure your event goes smoothly.

There is no time limit during your rental period, so please feel free to use the KRUU Photo Booth as much as you like until the paper runs out. After that, you can keep capturing fun moments with digital photos! Your rental covers the entire day, allowing you to enjoy your party without any worries.

The single photo option is exclusive to the KRUU Premium Package. You can switch between single photo or collage prints on the KRUU Photo Booth, provided 2 layouts were selected beforehand (one of which must be the single image layout). Upgrades to other packages are possible for an additional fee if you have already booked a different photo booth. Tip: Set the details in the customer portal up to 7 days before shipping. If you want a custom design, you will find a template there with all important information to download.

Yes - Photo Booth photos can be deleted, but only after your event gallery is available once the Photo Booth is returned to KRUU.

The Premium package allows you to choose between two designs, while the Lite and Basic packages each come with one print design. You can select from a variety of designs in the customer portal or create your own using our KRUU template. Please make sure your design is set before shipment so your photo booth is ready for your event!

After the first picture, the KRUU Photo Booth shows a preview of the collage. Tap the camera icon for the next snapshot (the timer triggers automatically). Use photo filters, confirm the photo, or delete it. Repeat this process. The photo booth always shows how many pictures are still needed for the collage.

If you book the KRUU Photo Booth Basic or Premium,wWe include enough paper for over 20 hours of KRUU Photo Booth fun – don't worry, so far nobody has managed to use up all the materials. If you're that concerned about running out of ink or photo paper, you can purchase extra through KRUU as well.

Yes, all photos taken will be made available for download after your event in the password-protected KRUU App once it is received and processed in our Michigan fulfillment center.

No. All photos will be ready for download in the KRUU App after the event. Please do not insert external storage media (SD card, USB stick, etc.) into the printer or the KRUU Photo Booth without being asked to do so.

Once the KRUU Photo Booth is returned to our fulfillment center, your gallery will be ready within 7 days, and often times even sooner. From there, you will receive access to a secure online gallery where you can download, share, and print all of your photos. The pictures are stored for 3 months.

The printer of the KRUU Photo Booth Premium cuts the pictures automatically. With the KRUU Photo Booth Basic, the designs are printed uncut – it's best to have scissors ready for this.

With the Instant Pic Download, you can instantly save pictures from the KRUU Photo Booth directly to your smartphone gallery via a QR code. Scanning opens the KRUU App (or the App Store) and saves the file. Requirements: the KRUU App, camera access, an active Wi-Fi connection to the photo booth, and location access. Unused QR codes can be opened and scanned later in the photo booth gallery.

The KRUU App is your free companion for your KRUU Photo Booth booking. It allows you to gather all the photos from your party in one place and offers an online gallery with a comment function, like option, and a Single Pic Download feature. In addition, you can manage your booking, save layouts, and find your return label here. Smartphone photos from your guests can also be uploaded directly.

Make your event unforgettable: design your custom layout in the app in advance. During the event, you capture moments in real time by uploading smartphone photos to the live feed and interacting via likes or comments. After the party, all KRUU Photo Booth pictures and guest snapshots are centrally collected in the gallery. You will also find the return label there for a relaxed return shipment.

The KRUU App is available completely free of charge in the Apple App Store and the Google Play Store. Download it today and discover everything KRUU has to offer for your event!

To share the pictures from your KRUU Photo Booth with guests, use your customer portal or the app. Under "Settings", confirm the activation and the consent of the people pictured. Save the changes and share the event code directly from the app (email, WhatsApp, etc.) or via link with your guests. Note: The pictures are only available after the photo booth returns to our fulfillment center.

You will receive access to your gallery as soon as the KRUU Photo Booth is returned to our fulfillment center, where we will upload your photos. Your gallery will be available within 7 days of us receiving the photo booth. We will automatically notify you by email as soon as the pictures are ready to be shared.

Your pictures are stored for free in the KRUU App for 3 months and are available for download during this time. If you would like to keep them stored for a longer period, we offer this option for an additional fee. Please feel free to reach out to our Customer Care Team, who will be happy to assist you.

Your photos and data belong only to you! They are protected according to the highest privacy standards, GDPR which have been adopted by both the EU and the US. You decide for yourself who you give the access code for your gallery to, sharing your most beautiful moments absolutely privately with the right people.

Yes, of course! You can use the KRUU App for all types of events – whether birthdays, graduation parties, corporate events, or anniversaries.

If you have any questions or need assistance with the KRUU App, our Customer Care Team is always happy to help. You can also use the rating feature within the app to share your experience and help us make KRUU even better for everyone.

The KRUU Audio Guestbook is an integrated add-on for the KRUU Photo Booth to capture not only pictures but also the voices of your guests. Personal voice notes are recorded directly on the photo booth. Since it is conveniently delivered to your preferred address and set up in under 5 minutes, your audio guestbook is also ready to use immediately.

No! The KRUU Audio Guestbook is fully integrated into the KRUU Photo Booth. You do not need a separate phone, an extra table, or a power supply. Upon delivery, you will receive a microphone that connects directly to the photo booth.

The microphone of the KRUU Audio Guestbook offers decisive advantages: it features a built-in speaker for your welcome message and ensures high-quality recordings. The biggest plus: Unlike a classic phone receiver, entire groups can comfortably record their well-wishes simultaneously at the KRUU Photo Booth.

You can easily rent the KRUU Audio Guestbook as an add-on to your KRUU Photo Booth during the booking process. Select your photo booth package and add the add-on with a single click so we can deliver everything together on time to your preferred address.

Yes! A greeting is set by default. You can easily replace it with your personal welcome message (max. 20 sec.) in the KRUU App before shipping. Your guests will hear it at the KRUU Photo Booth before they start their own recording.

Your guests simply select the "Audio" function on the KRUU Photo Booth touchscreen. Afterwards, they have up to 60 seconds for their voice note via the microphone. Guests can listen back to the recording again before saving it.

No later than seven days after the KRUU Photo Booth returns to the warehouse, all voice notes will be uploaded and ready in the KRUU App. They are saved there alongside your photos—so you have all your memories in one central place to listen to, view, download or share.

Just like your photos, the voicemails from the KRUU Audio Guestbook are securely saved in the KRUU App for 3 months. During this time, you can listen to and download them as often as you like to keep these special memories forever.

In the KRUU App, the voicemails are exclusively available to you as the event host. You have full control over your data: you can listen to the recordings from the KRUU Audio Guestbook at your leisure, download them, and decide for yourself which moments you want to share with your guests.

Yes, as long as your KRUU Photo Booth has not yet been prepared for shipping, you can add the KRUU Audio Guestbook as an add-on in the customer portal. This ensures that the microphone is delivered directly in the same delivery as your KRUU Photo Booth.

It depends on the package selected. The KRUU Lite package is a digital-only option and does not include a printer. The KRUU Photo Booth Basic package includes a Canon Selphy printer. For larger events, the KRUU Premium Photo Booth bundle (ideal for 150+ guests). This setup features a high-speed printer offering 32 different print formats, allowing you to select your preferred two formats in advance.

The KRUU Photo Booth features a 10-inch touchscreen display that allows you to easily take photos directly from the screen. After each session, you can choose to keep your picture or retake them before saving.

We use high-resolution camera models in the KRUU Photo Booth for perfect pictures: modern Full HD cameras as well as DSLR cameras.

The KRUU Photo Booth features a built-in professional flash that eliminates the need for additional room lighting, producing a soft, indirect light that delivers a stunning Hollywood effect, making it a perfect fit for any event. The flash is fully adjustable to suit your preferences; simply navigate to the settings from the Home Screen to customize the brightness or dimness until your photos look exactly the way you want them.

The photo booth is equipped with a 10-inch touchscreen display. This way it can be easily operated and wired triggers are a thing of the past.

The KRUU Premium Photo Booth features a high-speed professional DNP printer that produces photo prints in about 20 seconds. It also has a larger material capacity, which means you will need to refill the paper less frequently. As this is a professional device, we kindly recommend reviewing the digital instructions provided via email or QR code to ensure that changing materials during your event is quick and easy

The shipping dimensions for our photo booths are as follows: The KRUU Photo Booth Lite and Basic models arrive in a box measuring approximately 27x15x14 inches, with a total weight of about 35 lbs. For the KRUU Premium Photo Booth, the package measures approximately 39x15x14 inches and weighs about 46 lbs.

Photo Booth Setup Instructions & Troubleshooting

Still have questions about setting up your Photo Booth? At KRUU, we have you covered!

Check out our easy-to-use guides below:

Lite Photo Booth Guide

Basic Photo Booth Guide

Premium Photo Booth Guide

Still got questions?

Didn’t find the answers you were looking for? Just send our support team a message.
return (

M, Tu, W: 9 AM - 5 PM EST

Thu, Fri: 9 AM - 9 PM EST

Weekends: 2 PM - 9 PM EST