1.1 The following General Terms and Conditions for the Purchase of Vouchers of KRUU GmbH, Bergrat-Bilfinger-Straße 5, 74177 Bad Friedrichshall, Germany (hereinafter referred to as “KRUU”, “we” or “us”), shall be valid only for the purchase of vouchers by consumers and companies (hereinafter referred to as the: “Customer”.
1.2 The following General Terms and Conditions apply exclusively. Conditions of the Customer which conflict with or deviate from these General Terms and Conditions will not be accepted, unless KRUU expressly agrees to their validity in writing or in text form, or unless the contracting parties agree otherwise.
2.1. On the voucher is the digital saved equivalent value in euros as well as a voucher code for redemption.
2.2. The equivalent value given on the voucher is calculated based on the amount paid by the Customer (order value), plus any bonus value added by KRUU. The Customer has no entitlement to a bonus value vis-à-vis KRUU.
2.3. The voucher entitles the person in possession of the voucher code to use the services offered on KRUU’s website, up to the equivalent value. The relevant provisions of the KRUU contract apply with regard to the use of these services. In other respects, Section 807 BGB (German Civil Code) correspondingly applies with regard to the use of the code given on the voucher.
2.4. The voucher provides an entitlement solely for the use of services offered on the KRUU website. The payment of cash (in euros) to the equivalent value of the voucher is excluded.
2.5. With regard to the use of services offered on KRUU's website, via a voucher whose equivalent value is less than the relevant price, the Customer must pay the difference via the available payment options. If the equivalent value of the coupon is more than the service used, then the remaining amount is credited to the Customer.
2.6. The purchase of a voucher takes place exclusively via the KRUU online shop. Via the KRUU website, the Customer may bindingly order the offered service by concluding a purchase contract via the “Buy now” button. Within the scope of the order process, the Customer may check their data at any time, and undertake any changes via standard keyboard and mouse functions. Before clicking on the “Buy now” button, the Customer has the option of checking for input errors, correcting and/or deleting the data input, and of completely cancelling the order process. Only upon clicking on the “Buy now” button does the Customer complete the order process, and thus offers KRUU offers the option of concluding a purchase contract.
2.7. In the event of the withdrawal from the purchase of the voucher, the Customer is refunded the amount of the order value. In the case of such withdrawal, the Customer is not entitled to the payment of any bonus value.
3.1 The voucher is not a personal voucher. It may be passed onto third parties. It may be redeemed only by one person, who is in possession of the voucher code and who is the first person to redeem the voucher by entering the voucher code.
3.2. The voucher is valid for 3 years from the end of the year in which the voucher is purchased. After expiry of the validity date, KRUU is entitled to refuse redemption.
4.1. All our prices are stated without deductions, and inclusive of value added tax.
4.2. The Customer may pay using the payment options provided at checkout before placing the binding order.
4.3. The Customer receives an invoice as well as the voucher itself. If the Customer elects to have the voucher sent online or to print it himself/herself, the invoice will be sent in electronic form to the Customer's specified email address.
4.4. The existence of a payment default and the amount of interest to be paid on arrears are governed by the relevant legal provisions. We would like to point out that the Customer is in arrears – at the latest – if they do not pay within 30 days after the payment being due and after receipt of an invoice or of an equivalent request for payment.
5.1. The Customer has the choice between the voucher being sent online, printing it at home and dispatch by post. In the case of the voucher being sent online, the voucher will be sent to the email address given by the Customer when ordering.
5.2. Sending the voucher online and printing at home are free services. The Customer has the option of having the voucher sent by post, in the form of a design. Sending by post incurs an extra charge of EUR 3,90.
The voucher remains our property until paid for in full. No pledge, transfer by way of security, processing or alteration is permissible before the transfer of ownership, unless express prior consent exists. The use of services via the voucher is only possible after the voucher has been paid for in full.
7.1. Consumers have a fourteen-day right of withdrawal. They have the right to withdraw from this contract within fourteen days, without having to provide a reason. The withdrawal period is fourteen days from the date on which the Customer (or a third party appointed by them, though this third party may not be the carrier) takes possession of the final goods.
In order to exercise the right of withdrawal, the Customer must inform us via:
74177 Bad Friedrichshall
Tel.: +49 (0)800 7240914
stating clearly (e.g. a letter sent by post or email) their decision to withdraw from this contract. The Customer may use the attached sample withdrawal form, although this is not mandatory. In order to fall within the withdrawal period, it is sufficient for the Customer to send notification of the Customer exercising the right of withdrawal before the end of that period.
7.2. Consequences of withdrawal – If the Customer withdraws from this contract, we must refund the Customer all payments that we have received from them, including the costs of delivery (with the exception of the additional costs arising from the fact that they may have chosen a kind of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the date on which the notification regarding the withdrawal from this contract is received by us. With regard to the refund, we will use the same means of payment that the Customer used for the original transaction, unless expressly agreed otherwise with the Customer; in no case will the Customer be charged as a result of this refund. We may refuse to provide a refund until the goods have been returned to us, or until the Customer has provided proof that they have sent the goods back, whichever is the earlier.
The Customer must send us back (or hand us back) the goods immediately and in any case no later than fourteen days from the date on which they informed us of the withdrawal. The deadline is deemed to have been met if the Customer sends off the goods before the expiry of the fourteen-day period. The Customer shall bear the direct costs of the return shipment of the goods. The Customer must pay for any loss in value of the goods only if the loss in value is due to their unnecessary handling by the Customer for the purpose of checking their quality and functionality.
7.3. Only consumers are entitled to the right of withdrawal.
8.1. The contractual language is German. Even if the contractual text is translated into another language, the German text shall remain binding.
8.2. With regard to all legal relations between the Customer and us, these provisions shall apply in addition to German law, to the exclusion of the provisions of the Convention dated 11.04.1980 regarding Contracts for the International Sale of Goods (CISG).